Privacy Policy

1. Information We Collect

We may collect three main categories of information from users:

Account Information

• Name and organization details
• Business name
• Email address
• Phone number
• Login credentials

Uploaded Business Content

Users voluntarily upload training data for custom AI generation, which includes:

• Company documents & support sheets
• PDFs and text documentation
• Knowledge base files
• Website URLs
• Frequently Asked Questions (FAQs)
• Training content & customer support scripts

Technical Information

We automatically capture usage logs through standard server diagnostics:

• IP addresses & geographical approximations
• Browser type & operating system characteristics
• Device descriptions
• Usage analytics and feature usage rates
• Login timestamps and active session records

2. How We Use Information

We leverage collected information to deliver robust AI chatbot services and optimize overall product usability:

• Create and train custom AI chatbots for your website
• Process uploaded documents to form semantic neural maps
• Improve chatbot inference speeds and responses quality
• Authenticate user access and secure critical admin consoles
• Maintain platform safety and prevent suspicious behaviors
• Provide responsive customer support and debug snippet scripts
• Analyze technical performance and usage trends
• Prevent abuse, fraud, or violations of our terms

3. Website Crawling and Content Processing

When you supply target website URLs to train your chatbot, our backend processing routines:

• Crawl publicly accessible HTML content on the specified domains
• Extract text blocks, article snippets, and site layout headers
• Process the crawled text to train custom language patterns
• Generate clean databases and vector indexes for real-time querying

Crucial Requirement: You must ensure you have valid ownership or explicit authorization to crawl and ingest the submitted websites and content into our platform.

4. Chatbot Conversations

End-user dialog exchanges with your deployed chatbot are securely logged and processed for:

• Standard chatbot operational functionality and message history displays
• Refining neural models and correcting vocabulary errors
• Generating diagnostic dashboards and user analytics
• Conducting internal quality assurance reviews
• Monitoring conversations for security threats or spam

Notice: Advise your end-users and customers to avoid submitting highly sensitive, financial, or personal information through standard chatbot conversations.

5. Cookies and Authentication

We deploy standard cookies and tracking web tokens to sustain browser interactions:

• Maintain active secure sessions during dashboard administration
• Remember active preferences and custom layout themes
• Sustain login states so you do not need to repeat OTP entries
• Protect your account from session-hijacking attacks
• Analyze overall traffic and page flow efficiencies

You can toggle cookies off in your browser's options; however, core parts of the claribot Studio administration panel may cease to function correctly.

6. Data Sharing

We do not sell personal details, training materials, or corporate knowledge bases to any third parties.

We only share information under strict compliance conditions:

• With highly vetted third-party service providers (cloud storage, AI API providers) who maintain equivalent security thresholds
• When mandated by valid legal processes, courts, or regulatory authorities
• To shield our platform, infrastructure, and user base from malicious threats
• In the event of corporate mergers, acquisitions, or asset transfers

7. Data Security

We take active security measures to safeguard all stored records:

• Mandatory HTTPS encryption for all browser and API requests
• Encrypted authentication keys and multi-factor validation systems
• Restricted backend role access based on developer permissions
• Encrypted database storage structures for company training materials
• Regular server architecture updates and security audits

Please note that despite these measures, no online network or database is entirely immune to hacking or server compromises.

8. Data Retention

We preserve stored data only for duration parameters strictly tied to operation:

• Sustaining custom trained chatbots active for client sites
• Complying with necessary legal record-keeping statutes
• Safeguarding accounts from security challenges
• Debugging complex support requests
• Refining and optimizing generic AI response frameworks

You can request complete account termination and irreversible data purge by contacting support.

9. User Rights

Depending on geographical regulations (e.g. GDPR, CCPA), you may hold statutory rights:

• Request full access reports of stored information
• Correct inaccurate records or misspelled details
• Demand complete deletion of account profiles and documents
• Withdraw consent for crawled site processing at any point
• Export your chatbots training libraries and log charts

Requests can be submitted through our secure support channels.

10. International Data Processing

Your uploaded text libraries and analytics logs may be routed, processed, or saved across international computing clusters. By configuring chatbots on our platform, you give consent to these secure transnational transfers.

11. Children's Privacy

Our SaaS products are built purely for companies and professionals. We do not design platforms for, nor knowingly gather details from, anyone under 13 years old. If you discover a child has created an account, contact us to facilitate a prompt deletion.

12. Changes to Privacy Policy

We may modify this policy as regulations or system features evolve. When changes occur, the updated policy will instantly go live on this page, accompanied by a revised "Last Updated" timestamp. Continuing to run our widgets signifies consent to updated practices.

13. Contact Information

For privacy queries, data requests, or information corrections, please contact our legal desk: